Because we make most items to order, time from order to delivery will vary depending on the item ordered. All orders are shipped via FedEx and are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.
At RCMJ, we have shared in the unforgettable memories of thousands of our customers, and we understand that jewellery is often given for special surprise occasions such as an engagement. Please let us know what we can do to make sure you maintain your surprise. Special arrangements, such as Saturday delivery, delivery on a particular date, or holding at a FedEx location, can be made by contacting us at 02 8935 8548. Expedited order service is available on many items for an additional fee. All orders are presented in our distinctive signature packaging!
OUR SHIPPING POLICIES
For your protection, Robert Cliff Master Jewellers always:
- Insures and registers all items for their full value.
- Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. Box addresses.
- Requires an adult to sign for the delivery for orders over AUD 335.
- International shipments can be processed online. Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information.
Robert Cliff Master Jewellers is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Robert Cliff Master Jewellers within 5 days of receiving your tracking number.
If you have any questions about our shipping procedures, please contact us.