Free shipping both ways for your peace of mind

Free Shipping

Robert Cliff Master Jewellers offers free express shipping on every order. To ensure peace of mind, each shipment is securely packaged, fully insured and shipped using Australia Post or FedEx® for international orders.

We place security at the top of our priorities which is why we require an adult signatory at the time of delivery. For this reason we cannot ship to PO Box addresses. We double box our shipments and fully insure them up to the point of delivery as well as sending you an email notification as your purchase is shipped.

For added security and ease, we also offer specialty courier services including international shipping, gift shipment as well as shipping to an alternate address, details of which can be found below.


  • Insures and registers all items for their full value.
  • Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. Box addresses.
  • Requires an adult to sign for the delivery for orders over AUD $200
  • International shipments can be processed online. Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information.

Shipping to an Alternate Address

Due to the value of our goods, if you wish to have a purchase shipped to an address other than the address of the cardholder who paid for the item, you must contact your bank or credit card institution and add the alternative address to your account. This applies to gift shipments also. *Only applicable to credit card payments

International Orders

International orders are sent via FedEx International Priority®. Orders shipped outside Australia are subject to all customs, duties, and taxes imposed by the country of import. To view our complete policy on international orders, including a listing of the countries we ship to, click here.


Items purchased from Robert Cliff Master Jewellers are packaged in a presentation box, accompanied by all relevant documentation and applicable diamond certificates

For further clarification or information on our shipping policies please contact a member of the Robert Cliff Master Jewellers team on +61 02 8850 5400 or email: