Frequently Asked Questions

What is Robert Cliff Master Jewellers?
Robert Cliff Master Jewellers is a family-owned and operated jewellery business that has been serving customers in Sydney, Australia, for over 30 years. They offer a wide range of jewellery, including engagement rings, wedding bands, bracelets, earrings, necklaces, and more.

What kind of jewellery services does Robert Cliff Master Jewellers offer?
Robert Cliff Master Jewellers offers a range of jewellery services, including bespoke design, jewellery repairs and restoration, and engraving services. We can help with almost anything jewellery related!

Where is Robert Cliff Master Jewellers located?
Robert Cliff Master Jewellers is located within Castle Towers, Castle Hill, Sydney, Australia. The showroom is open 7 days a week. Read more…

I can’t make it into the showroom but I still want to design a custom ring, what do I do?
We offer virtual appointments, where you can meet one-on-one with a master jeweller to go through the same steps you would in person! Schedule your appointment today!

Do they offer online sales?
Yes, Robert Cliff Master Jewellers has an online store where customers can purchase a range of jewellery items, including engagement rings, wedding bands, and other accessories. Browse now!

Can I design my own piece of jewellery with Robert Cliff Master Jewellers?
Yes, Robert Cliff Master Jewellers offers bespoke design services where customers can work with our team of expert jewellers to create a custom piece of jewellery that is unique to them. Get started now!

What kind of materials are used in Robert Cliff Master Jewellers’ jewellery?
Robert Cliff Master Jewellers uses only the highest quality materials in their jewellery, including ethically sourced diamonds and gemstones, gold, platinum.

Do they offer a warranty on their jewellery?
Yes, Robert Cliff Master Jewellers offers a manufacturing lifetime warranty on all of their jewellery items. This includes a comprehensive cleaning and inspection service to ensure that your jewellery stays in top condition. Read more…

The ring I bought is too big/small, what do I do now?
Robert Cliff Master Jewellers offers one complimentary resizing is also offered within 60 days of shipment, while subsequent resizes may be subject to fees. Read more…

What is the return policy?
Robert Cliff Master Jewellers offers a 14-day return policy for purchases made in original condition with all diamond certificates. Personalised and custom orders are excluded from the return policy. Read more…

Do Robert Cliff Master Jewellers offer shipping?
Robert Cliff Master Jewellers offers free express shipping with secure packaging and insurance, and requires an adult signature at the time of delivery. Specialty courier services are also available for international shipping, gift shipment, and alternate addresses. Read more…

What is the layby policy?
Our layby policy requires a 30% deposit and allows for up to 3 months to complete the payment.

Have more questions?
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Robert Cliff Master Jewellers

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