Customer Care

CUSTOMER SERVICE

Robert Cliff Master Jewellers is committed to providing the highest level of customer service. For more information, please contact us at 02 8850 5400, or email us.

FREE FEDEX® SHIPPING BOTH WAYS

Robert Cliff Master Jewellers offers free insured FedEx® outgoing shipping on all US, Canadian, UK, and Australian orders. We also offer free return shipping for all US, Canadian, UK, and Australian ring and loose diamond orders.

30 DAY RETURNS

We offer complimentary 30 day returns so that you are satisfied with your order. Return within 30 days for an exchange or full refund. Return shipping is free for US, Canadian, UK, and Australian ring and loose diamond orders.

DISTINCTIVE ECO-FRIENDLY PACKAGING

All Robert Cliff Master Jewellers jewellery arrives in eco-friendly packaging. Rings are presented in our sustainably harvested wood boxes. We also offer complimentary personalised gift cards.

FREE RING SIZING

Robert Cliff Master Jewellers offers a complimentary ring resizing within the first 30 days.

SPECIAL ORDERS AND CUSTOM JEWELLERY

We can customise any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.

ENGRAVING SERVICES

We can engrave an engagement or wedding ring with your personalised message.

INTERNATIONAL ORDERS

We are proud to offer our entire jewellery collection to customers around the world. Contact us to place an order.

FREE LIFETIME MANUFACTURING WARRANTY

We are committed to offering products of exceptional quality. We offer a free lifetime warranty against all manufacturing defects.

FLEXIBLE PAYMENT OPTIONS

We offer several payment options to make your purchase easier, including all major credit cards, bank transfer.

TEMPORARY ENGAGEMENT SETTING

We offer a temporary solitaire engagement setting if you would like your partner to participate in selecting the setting, but are confident in the loose diamond.

RCMJ QUALITY GUARANTEE

Our six-year quality guarantee is an add-on that protects your purchase from wear and tear. Contact us for pricing.

VISIT OUR CASTLE HILL SHOWROOM

The Robert Cliff Master Jewellers showroom is an elegant and serene environment to privately view our jewellery collection. Make an appointment today!

JEWELLERY INSURANCE BY Q-REPORT

Robert Cliff Master Jewellers has teamed up with Q-Report to recommend jewellery insurance coverage that goes beyond most homeowner’s and renter’s insurance policies.

EXPEDITE SERVICE & SHIPPING REQUESTS

We offer expedited production service if you need your order sooner than the expected timeframe. Upon request, we can also provide Saturday shipping and can hold your package at a FedEx location.

DIAMOND LASER INSCRIPTIONS

Many of our diamonds are laser inscribed. Contact us to find out the inscription details of your selected diamond.

PERSONALISED CONSULTATIONS

Our jewellery specialists are happy to guide you through the entire purchase process. We can email images, recommend specific gem options, and provide quotes.

GIFT CERTIFICATES

A Robert Cliff Master Jewellers gift certificate is perfect for any occasion!

Come in and tell us what you’d like to spend and we’ll do the rest. Simple, quick and sure to please!

TRACK YOUR ORDER

Track your order online to determine your expected delivery date and FedEx tracking number, if it has been generated.

FREE LIFETIME DIAMOND UPGRADE

Upgrade your natural diamond and receive 100% of the original price. View details of our program.

[woof]