TERMS & CONDITIONS

TERMS OF USE

These terms and conditions apply to the Robert Cliff Master Jewellers website located at www.robertcliffmasterjewellers.com.au and all associated websites linked to www.robertcliffmasterjewellers.com.au by Robert Cliff Master Jewellers, its subsidiaries and affiliates and showrooms. Please read these terms and conditions (the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. These Terms and Conditions govern your use of, and any purchase from, the Robert Cliff Master Jewellers Site, and constitute an agreement between you and Robert Cliff. Robert Cliff reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the site.

CANCELLATION OF CREDIT CARD ORDER AFTER SALE

The following cancellation fee/s will apply, when you have processed a transaction with a Financial Institution and for any reason, that Financial Institution cancels or voids the transaction:-

(a) Customer cancels the transaction

If you decide to cancel the transaction, Robert Cliff Master Jewellers reserves the right to recover the goods and charge you a cancellation fee of up to 50% of the transaction value.

(b) Financial Institution cancels the transaction

In the event your Financial Institution cancels or voids the transaction for any reason, Robert Cliff Master Jewellers reserves the right to recover the goods and charge you a cancellation fee up to 50% of the transaction value.

In circumstances where Robert Cliff Master Jewellers has cancelled the transaction, a full remittance of the monies charged to you through your Financial Institution will occur upon the date of accounting of the goods of purchased at the point of sale or until such time that the goods are returned to Robert Cliff Master Jewellers.

In the event of any cancellation of any transaction referred to above, including but not limited to any credit card transaction, Robert Cliff Master Jewellers reserves the right to charge you the respective cancellation fee percentages referred to above in addition to the recovery of the goods which were subject of the transaction.

LAY-BY AND SPECIAL ORDER EXCHANGE POLICY

Before Collection

If you decide to exchange your lay-by or special order, you may do so, however, the new items must be of equal or greater value and you are permitted to make one exchange only. No exchange is offered on any special orders, please choose carefully before committing to these purchases.

After Collection

All lay-bys collected within ninety days may be exchanged for up to seven days. The item(s) must be in sale-able condition and cannot have been worn or damaged in any way. Robert Cliff Master Jewellers reserve the right to refuse any exchange where evidence of wear or damage is visible. Please note, any body piercing jewellery cannot be exchanged due to hygiene reasons, unless the item does not comply with the provisions of the Competition and Consumer Act 2010. Please choose carefully when selecting these items. Any lay-by that has exceeded the agreed lay-by period will not be subject to exchange under any circumstance.

Any lay-by or special order exceeding the agreed lay-by period will be subject to a fixed one off 5% surcharge. This surcharge is calculated on the purchase price and will be added to the previous price at conclusion of the agreed lay-by period where the goods have not been collected in time.

It is a requirement that Robert Cliff Master Jewellers receipt a payment at least once every thirty days. It is recommended that payments are evenly calculated across the ninety day period to prevent disappointment when the lay-by is not finalised within the allowable payment period.

When making payments, please return your original lay-by or special order receipt so we can continue to serve you with a high standard of professionalism and efficiency.

REFUND POLICY

Robert Cliff Master Jewellers will exchange goods returned in as new condition, with proof of purchase within 14 days.
We do not refund if you change your mind.
Due to hygiene, we do not exchange or refund earrings and or body pierced jewellery unless the product does not comply with the provisions of the Competition and Consumer Act 2010.
Unfortunately, we cannot exchange jewellery after alteration or any watches.
We do not refund or exchange items purchased on sale/clearance stock sold in ‘as is’ condition unless the product does not comply with the provisions of the Competition and Consumer Act 2010.
Please take care to provide us with your correct contact details at the point of sale before we generate your tax invoice. Robert Cliff Master Jewellers will not amend or re-issue invoices once they have been processed with the information originally provided at the time of transaction.

PRODUCT AVAILABILITY AND PRICING

If you are interested in a piece of jewellery that is currently on back-order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options. Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants at shop@rcmj.com.au or (6) 02 8850 5400. We do not negotiate prices on our products and all our prices are final.

DIAMOND CERTIFICATES

When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of our highly-respected diamond laboratories – making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of $250.

GIFT CARDS

A Robert Cliff Master Jewellers Gift Card is perfect for any occasion.

Gift Cards Terms and Conditions: Redeemable for products on display in showroom only and price is the marked ticket price on display and can not be utilized for any pre-existing order or purchase. Can not be used for a Lay-by purchase or lay-by payments, Insurance Claims, Special Orders or to purchase loose stones and can not be redeemed for cash or returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift Card number and can not be topped up or used in conjunction with any other Gift Card for the same purchase or item at the same time. Robert Cliff Master Jewellers are not responsible for lost or stolen gift Cards.

Valid for three years from date supplied or purchased.