Frequently Asked Questions.

At Robert Cliff Master Jewellers, our mission is to craft meaningful moments through beautiful jewellery. We are dedicated to helping our customers celebrate life’s special occasions and create lasting memories by providing exceptional craftsmanship, timeless designs, and personalized service. Introducing our innovative approach to engagement rings—a journey of love, connection, and creation that transcends traditional boundaries. We understand that expressing your enduring love for another person is a deeply profound and cherished moment in your life. That’s why we are dedicated to making the process of creating the perfect engagement ring as joyful and meaningful as the proposal itself.

We believe that the experience of finding and designing an engagement ring should be a shared endeavor, a beautiful collaboration between you and us. Our commitment to redefining the rules of engagement means that you are never alone in this journey. Together, we embark on a path that celebrates your unique love story, allowing it to shine through in every facet of the ring’s design.

Our cutting-edge technology is a tool that empowers you, placing you at the very centre of the design process. Say farewell to the days of uncertainty and ambiguity. With our interactive design platform, you have the power to co-create a ring that encapsulates your love story, from the initial spark to the culmination of your journey.

Flying solo is a thing of the past. Our team of dedicated jewellers are here to guide you, inspire you, and help you make choices that resonate with your love’s unique essence. We are not just here to provide a ring; we are here to curate an experience that amplifies the magic of this momentous occasion. We are committed to crafting engagement rings that mirror the boundless love you share.

Join us on this exhilarating journey of love, connection, and creation. Together, we will craft a symbol of your love story that will shine as brightly as the love you share. Because when it comes to love, there are no limits—and with us, the possibilities are endless.

Once we have received the order return, the refund will be processed within 14 business days.

Robert Cliff Master Jewellers is a trusted and reputable jeweller with over 38 years of experience in the jewellery industry. We provide high-quality and unique jewellery pieces that are crafted with precision and attention to detail.

We offer a wide range of services including wholesale diamonds and gemstones, custom design options, repairs & valuations.
Our team of master jewellers are knowledgeable and passionate about jewellery, ensuring that every customer receives personalised and exceptional service.

Choosing Robert Cliff Master Jewellers means you can trust the quality of their products and services, making it a worthwhile investment for any special occasion or gift.

Our workshop and custom design service lets you to create a more personalised jewellery than an off-the-shelf piece. Our complimentary design service means there’s no commitment to purchase until you love the design.

You are guided by a master jeweller from beginning to end, you’ll be involved in creating something unique that requires your input just as much as it requires our gemstones, metal, and craftsmanship.

A personal service from your Master Jeweller consultant

– Ethically sourced materials and transparency in our sourcing and process.
– Exceptional value and options – with over 500,000 GIA graded diamonds.
– We are members of the Jewellers Association of Australia and are recognised by the GIA.
– We are members of the National Council of Jewellery Valuers.

Our Custom design service is what makes Robert Cliff Master Jewellers unique.

To start, you’re assigned a personal Master Jeweller consultant, who will bring your ideas to life in the form of a 3D CAD (computer-aided design). Based on your requirements and price point, they’ll help you select a centre gemstone or diamond.

The design can be amended as many times as you want until it is perfect.
Once you’re happy with your design we place your order online or instore.

See the full process HERE

Once you’re ready, you can browse our site for inspiration or if you have any ideas you can submit an enquiry HERE.

You’ll then be asked to share a little more infomation about your ideas and requirements. You’ll be assigned a personal Master Jeweller who will review your enquiry and get in touch.

You can speak with your Master Jeweller via email, phone call or Zoom. Alternatively, you can schedule a consultation at our Sydney Showroom to meet in person.

Yes!

We have a collection of our most popular express rings that can be with you within five working days, for a proposal that just can’t wait.

Make a note in the comments when placing the order or contact us direct HERE.

As an online jeweller, we’re able to offer exceptional value compared to traditional jewellers by not holding large amounts of stock and not having the high retail rent costs these jewellers often have.

Still, for such a valuable purchase, you’re probably keen to touch-and-see the ring before buying, so here’s what we can offer you:

If you’re considering one of our jewellery designs, you can visit our Castle Hill showroom to view it, if its is something we don’t have.
You can visit our showroom to view a similar design.

We can also email or TXT high definition videos to you personally.
Just ask when you contact us HERE.

We have over 1,000,000 diamonds on our diamond search tool that have corresponding photos and videos.

We can send you high definition videos via email or text or you can come instore to view it.

In addition, we purchase our diamonds and gemstones directly from the polishing companies that cut them. By cutting out the middlemen, we can pass the savings on to you.

YES! – Our complimentary engraved inscription is done by laser. If you would like an additional inscription to add detail to any jewellery item, we can include this in your order. (Free of charge)

If an engraved ring has to be resized a second time and then re-engraved, a fee of $100 will apply for the second resize and inscription.

If you engrave an item it will voids the return policy!

Yes! If you have inherited, purchased or received your diamonds elsewhere, we can still create your bespoke ring.

Our policy for any diamonds or jewellery you provide us are as follows:

• If your diamond is uncertified, we would love to view and examine it in person before confirming if we can use it.
• We kindly ask that you send/bring your diamonds, gold or gemstones to us at your own expense.
• Diamonds must meet our minimum quality standards. If the stone is chipped scratched or damaged we will not use it.
• If your diamond is not graded or certified, we can get it certified at GSL Laboratory in Sydney, Price is $300.
• If you require a valuation at the end of the design process for insurance purposes it will cost you $250

Sure. At RCMJ we love what we do and we love speaking with our customers. There’s no better way to start customising your jewellery than having a conversation. Call us on +61 (02) 885054000.

Contact us HERE

Every Robert Cliff Master Jewellers item is accompanied with beautiful jewellery packaging to ensure your item is kept safe.

Our shipping packages are free from our branding, ensuring that the surprise is all yours.

YES!,
Our gift cards are a popular option for those who like to gift the freedom of choice. Ranging from $250 to $10,000, our gift cards are beautifully presented in a luxury box allowing you to add your own personalised message.

Purchase one here!

What sets us apart from other jewellers:

What sets Robert Cliff Master Jewellers apart is our dedicated jewellery workshop.
This workshop serves as a creative space where our team’s passion for jewellery making truly comes to life.
Our master craftsmen pour their heart and soul into each piece, ensuring that it is crafted with the utmost precision and artistry.

We have cultivated a reputation for excellence, thanks to their unwavering commitment to our craft.
With 38 years of experience, We have honed our skills and embraced innovation while staying true to traditional techniques. Our extensive knowledge and expertise enable us to create unique and timeless pieces that capture the essence of beauty and elegance.

At the core of who we are is our genuine love for what we do. This passion permeates every aspect of our business, from the initial design concept to the final polishing of a finished piece. It is this love for our craft that ensures our customers receive jewellery of the highest quality, crafted with meticulous care and attention to detail.

We know that choosing the perfect piece of jewellery is a big deal. Because we want your journey to be as stress-free as possible, here’s what you can expect from your Robert Cliff Master Jewellers purchase:​

• 2 Year manufacturer warranty
• Lifetime cleaning and claw checks
• 15 Day Returns Policy (dependent on product type)
• Free resizing on any new purchase
• Complimentary jewellery packaging with any new purchase
• Free worldwide shipping
• Valuation certificate included with
  every order placed

We know that choosing the perfect piece of jewellery is a big deal. Because we want your journey to be as stress-free as possible, here’s what you can expect from your Robert Cliff Master Jewellers purchase:​

• 2 Year manufacturer warranty
• Lifetime cleaning and claw checks
• 15 Day Returns Policy (dependent on product type)
• Free resizing on any new purchase
• Complimentary jewellry packaging with any new purchase
• Free worldwide shipping
• Valuation certificate included with every order placed

When you make a commitment as big as this, we know you want to be sure that your ring will last.
While it is important to ensure you take care of your ring, we want you to feel safe in the knowledge that if anything doesn’t look quite right within the first two years, we’ll fix it straight away.

Visit our 2 Year Manufacturer Warranty for more details.
HERE!

We want you to clean your jewellery, visit any of our stores and let us clean your jewellery for free. We check all claws and overall integrity of the item.

We understand that one size doesn’t fit all.
For our Australian customers, we offer one free ring resize with every purchase within 90 days of receiving or collecting your order.
Second or additional resizings outside of this 90 day period will cost you $150.

We accept the following payment methods during checkout:

• VISA debit and VISA credit cards
• Mastercard
• American Express
• Bank transfer
• Layby

Want to buy now and pay later with lay-by?
Here at Robert Cliff Master Jewellers, we want you to enjoy your favourite jewellery without the stress of having to pay the whole amount upfront.

Lay-by provides the freedom to pay off your jewellery in instalments over 3 Months.

Pay a 30% Deposit pay later.

Select lay-by at the checkout
Log in or sign up to complete your order within seconds
Choose your payment day and view your schedule
All done and your items are on the way – payments will be taken each week automatically

To pay off the lay-by you can either come into the store and pay with your credit card or cash.
Or
You can Bank wire the funds.
You can pay the lay-by of as often as you want.

Yes, but you will loose your initial 30% deposit.

It’s pretty uncommon to know your partner’s exact ring size, so not to worry if you’re unsure. If asking them out-right isn’t an option we have numerous ways to find out by following the suggestions from our ring size guide. Our ring size guide should provide you with some options as you must have an approximate ring size before you place your order.

The process of resizing a ring entails the careful addition or removal of small amounts of metal from the original ring, achieving the desired new size without any noticeable alteration.
In most cases, rings can be resized up or down by up to four sizes.

At Robert Cliff Master Jewellers, our master jewellers adhere to quality control standards to reduce the risk of breakage and ensure resized rings fit perfectly.
After resizing, we clean and polish the ring before returning it to you.

Download Ring Sizing Guide Here

Yes, there are many ways to find your partner’s ring size without them knowing. If they already own some rings, this is an easy way to find their size. Asking family or friends is another tactic. Read How to Measure Ring Size for a Surprise Proposal to learn all the ways to secretly find a ring size.

To measure ring size at home you can wrap paper or string around your finger, mark the place where the material meets, and then measure the length with a ruler. Read our Ring Sizing Guide for more step-by-step details.

Download Ring Sizing Guide Here

We offer our customers the opportunity to return or exchange their items within 15 days of their order being ready for collection or delivery.
We do not accept refunds for custom made jewellery.

We do not accept returns on earrings. While we do offer all customers free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us.

To be eligible for a refund, the customer must initiate the return within 15 days and must return it within 7 days of notifying us. The item must be returned in its unworn and original condition without any damage, and with all accompanying documents and materials.

Our Quality Assurance department will review the returned items. Items that show signs of wear or have been altered, resized not by Robert Cliff Master Jewellers, or damaged, are unable to be returned.

If you choose a design which is non-resizable, then the ring mount is not covered by our returns policy. In any case where our standard return policy does not apply due to design features, your consultant will inform you of this in advance of you making your purchase.

Improperly packaged shipments will be refused upon receipt. Returns with missing paperwork (including the GIA report) or product(s) will not be processed.

If you return your order and exchange it for another ring, the second ring is non-returnable

Lay-buys – If you cancel your lay-buy after 15 days of placing the order you will lose your initial 25% deposit.

If you want to make an exchange for a different ring within 15 days of receiving your order, we’ll gladly arrange this for you. We kindly ask that you cover the shipping charge when returning the ring to us.
(Custom designed items are not eligible for exchange or a refund)

For our customers, we offer one free ring resize with every purchase within 90 days of receiving or collecting your order.

Second or additional resizing outside of this 15 day period.
Australian customers, we kindly ask that you bring the ring back to our showroom and/or cover the cost of shipping the ring back to us, but we’ll ship it back to you free of charge.

For overseas customers that require resizing, aftercare, or an inspection, please get in touch with our Customer Care Team via shop@rcmj.com.au to assist with the return shipment.

Upon receiving your returned item in its original condition, the diamond will be weighed and checked against its corresponding grading certificate and our quality assurance experts will evaluate the jewellery piece.

Your refund will then be processed in the following 4 to 5 business days and be paid using the original method of payment. This may take up to 7 days from receipt of the jewellery, depending on your location/payment method.

The following three-step process must be adhered to in order to successfully return an item to Robert Cliff Master Jewellers and receive a refund:

Initiate your return: Contact our Team or email shop@rcmj.com.au stating you’d like to make a return as well as providing your order reference number. They’ll instruct you on an appropriate shipping address.

Packaging your return: Please include all the original packaging and additional materials – make sure you include your diamond grading certificate as replacing this certificate is not possible. For security reasons,

DO NOT WRITE ANYTHING ABOUT JEWELLERY OR ROBERT CLIFF MASTER JEWELLERS.

Simply write ROBERT CLIFF.

Shipping your package from Australia: Please return the ring to us using Signature on delivery (Express Post) using the option with insurance included. When shipping your package, ensure you request both a tracking number and receipt and forward these to your point of contact at Robert Cliff Master Jewellers.

Shipping your package from Outside Australia: Please return your order to us using FED EX – address details will be provided by the customer care team at time of initiation. Ensure you forward the tracking number to your point of contact at Robert Cliff Master Jewellers.

If the return instructions are not followed, Robert Cliff Master Jewllers will not accept responsibility for any loss or damage to returned shipments.

Robert Cliff Master Jewellers withholds the right to refuse returns that are improperly packaged.

If you are unsure about any aspect of the process, please contact us before returning your purchase at shop@rcmj.com.au

With the peace of mind that any purchase you make can be returned within 15 days, we invite you to browse our selection of engagement rings & Wedding bands.

We offer our customers the opportunity to return their item within 30 days of the delivery date.

If you choose to return your item, a full refund will be issued—unless otherwise advised by your consultant prior to purchase.

To qualify for a full refund, the item must be:

• Returned within 30 days of the delivery date
• In its original, unworn condition with no signs of damage or alteration
• Accompanied by all original documents, packaging, and materials

Please note the following important exceptions:

• Custom-made items are non-refundable
• Items that have been resized or engraved are not eligible for a refund

Refunds will be processed within 7 business days of receiving and inspecting the returned item.

Although we provide free shipping on all outbound orders, we kindly ask customers to cover the cost of return shipping.

See our full Returns Policy.

Yes! We proudly ship worldwide, although there may be an additional shipping charge for most countries outside Australia.

All shipped orders are fully insured and tracked. We’ve got an excellent delivery record with their Special Delivery service.

Once you’ve finalised your item and checked out, you’ll receive your ring in 2-5 working days using our delivery service. Designs from our collection will display the delivery time on the product page. If you’re in a hurry, contact us here

Q REPORT JEWELLERY INSURANCE

www.qreport.com.au

As a Q–Report Certified Jeweller, we believe in providing our customers with the confidence to wear their precious jewellery anytime, anywhere.

It is for this reason that we offer our clients a specialist insurance policy which is custom designed for the jewellery in our store. From the moment you leave us, you can be sure you have peace of mind with global protection for damage, theft or loss from Q Report Jewellery Insurance.

WHAT MAKES Q REPORT SO UNIQUE…

• 12 months worldwide cover
• Immediate cover before leaving our store
• Agreed value with up to 125% cover*
• The option to return to Robert Cliff Master Jewellers
• Annual revaluation of your jewellery at no additional charge

An insurance policy backed by a world leading insurer – Chubb Insurance Australia Limited.
Your Q Report is a personalised, exquisitely bound book which describes your jewellery and insurance in great detail.

(Conditions apply) – not available on Q Report pocket policy
12 months worldwide cover is only offered to policy holders that are departing from Australia.

Please contact us or visit www.qreport.com.au to obtain a free, instant quote.