Robert Cliff Master Jewellers offers a free lifetime warranty against manufacturing defects on all Robert Cliff fine jewellery.
If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. An AU$70 deposit will be taken before the shipment of your item to RCMJ for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewellers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
If a warranty issue is found, Robert Cliff Master Jewellers will repair the warrantied damage or replace the item without charge.
Repair or service performed by a jeweller other than RCMJ will void the warranty. All fine jewellery can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewellery.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
- The discolouration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
- Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
- Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
- The loss of a gemstone caused by damage from everyday wear or from other damage.
Robert Cliff Master Jewellers offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewellery to help cover significant damage, loss, or theft. Please call us for more information or contact the Q Report hotline 1300 882 018 or visit the website www.qreport.com.au.