Shipping Policies

Shipping Policies

Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

When will your order be shipped

To help you plan when to expect your order, the estimated arrival date is 2 Days from your purchase date. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.

If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.

  • If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day. I.E monday


Shipping to Alternate Addresses

If you will not be home to sign for your order, Robert Cliff Master Jewellers can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local Fastway location so that you can sign for and pick it up at your leisure. Find the nearest Fastway location 


Delivery Details

Your order delivery method is determined by the price of your order (before tax). You’ll find your method of free shipping listed on the Shipping Information page within the shopping basket. If you are offered free Fastway courier or 2Day® delivery, we provide the option to expedite your order with a faster shipping method for a small fee.


Shipping Options

All orders are insured and shipped free via Fastway couriers Overnight.

Robert Cliff Master Jewellers will only ship to a street address, not a P.O. Box address.

Signature requirements for delivery:

  • A signature is required for all orders shipping to a destination outside Australia, regardless of any waivers you may have with Fastway Couriers
  • If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee.
  • Call (6) 02 8850 5400 and a Diamond and Jewellery consultant will arrange this for you.


Shipment of Jewellery

Your item will be placed in either a tasteful fabric pouch, or in a Robert Cliff Master Jewellers Gift box.


Shipment of Diamond Jewellery

All jewellery items will be delivered via Fastway Couriers Overnight. When you receive your loose diamond or built ring it will be presented in a finely finished Box.


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