7 Day Money Back Guarantee
Our 7 day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund.
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 7 days from when it was shipped. You will only pay for return shipping and insurance fees. Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 7 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately on (02)8850-5400. Please retain all packing materials unless instructed otherwise by Robert Cliff Master Jewellers. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Lost or damaged returned shipments will not be the responsibility of Robert Cliff Master Jewellers..
Engraved jewellery items (except Rings engraved with RCMJ) may not be returned.
The removal of RCMJ engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return. Returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. We can not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for Fastway Couriers pick-up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return is Received by Robert Cliff Master Jewellers
Once your return is received into our system, you will receive a confirmation email. Processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. Thank you for shopping at Robert Cliff Master Jewellers and if you have any questions about your return, please call Robert Cliff Master Jewellers on (02) 8850 5400
Your Charge Card
Credit card purchases and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Robert Cliff Master Jewellers has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of $1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return’s receipt. For bank wire purchases under $1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.
Sale Price Adjustments
Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.
Cancel or Change an Order
If you would like to change or cancel an order please call Robert Cliff Master Jewellers at (02) 8850 5400.
We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped.